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Terms of Service

Please read these terms carefully before using AtlaHub's platform and services.

Last Updated: July 22, 2026

1. Acceptance of Terms

Welcome to Atla Hub Tech ("AtlaHub," "we," "our," or "us"). By accessing or using our cloud-based customer support and omnichannel messaging platform (the "Service"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree to all of these Terms, you must not access or use the Service. Your continued use of the Service after any modification constitutes your acceptance of the updated Terms.

2. Description of Services

AtlaHub provides a B2B Software-as-a-Service (SaaS) platform that enables businesses to manage customer communications across multiple channels from a single dashboard. Our core offerings include:

  • Omnichannel Inbox: Centralized management of messages via WhatsApp Business API, Facebook Messenger, Instagram Direct, and TikTok messaging integrations.
  • Automated Workflows: Chatbot builders, auto-reply rules, and intelligent routing logic to streamline customer support operations.
  • Team Collaboration: Multi-agent assignment, internal notes, and conversation tagging for support teams.
  • Analytics & Reporting: Real-time dashboards for response times, resolution rates, and agent performance.
  • API Access: RESTful API and webhook infrastructure for custom integrations (subject to usage limits defined in Section 5).
  • Third-Party Channel Integrations: Managed connections to Meta (WhatsApp, Facebook, Instagram) and TikTok through their respective official APIs.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with commercially reasonable advance notice to paying Customers.

3. Accounts & Registration

3.1 Account Creation

To access the Service, you must create an account by providing accurate, complete, and current information, including a valid business email address and organization name. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are solely responsible for all activities that occur under your account. Notify us immediately at app.support@atlahub.tech upon becoming aware of any unauthorized use. AtlaHub will not be liable for any loss arising from unauthorized access caused by your failure to safeguard your credentials.

3.3 Eligibility

The Service is intended for business use only. You must be at least 18 years of age and have the legal capacity to enter into a binding contract.

4. Subscription & Billing

4.1 Subscription Plans

AtlaHub offers tiered subscription plans (e.g., Starter, Growth, Enterprise) with varying feature sets, agent seat limits, message volumes, and API call allowances. Details are published on our pricing page and may be updated from time to time.

4.2 Fees & Payment

All subscription fees are billed in advance on a monthly or annual cycle. Fees are non-refundable except as expressly set forth in our Refund Policy or as required by applicable law. You authorize AtlaHub (or our payment processor) to charge your designated payment method for all applicable fees.

4.3 Overage Charges

If your usage exceeds the limits included in your subscription plan (e.g., message volume, API calls, agent seats), you may be charged overage fees at the rates displayed in your account settings.

4.4 Free Trials

AtlaHub may offer free trial periods at its discretion. At the end of a free trial, your account will automatically be downgraded to a free tier or charged according to the selected plan, unless you cancel before the trial ends.

4.5 Price Changes

We reserve the right to change our pricing at any time. For existing paid subscribers, price changes will take effect at the next billing cycle after at least 30 days' written notice via email.

5. API Usage & Fair Use Policy

5.1 API Access

Customers on eligible plans receive access to the AtlaHub REST API, governed by rate limits and message volume caps that vary by subscription tier.

5.2 Rate Limits

  • API Requests: Up to 1,000 requests/minute on Growth; 5,000 requests/minute on Enterprise.
  • Message Send Rate: Subject to per-channel limits imposed by upstream providers (Meta, TikTok). AtlaHub enforces additional platform-level limits to prevent abuse.
  • Webhook Deliveries: AtlaHub retries failed webhook deliveries up to 5 times with exponential backoff. Failed deliveries beyond this threshold are dropped.

5.3 Third-Party Channel API Compliance

By using AtlaHub's integrations, you agree to comply with the terms of those platforms, including:

  • Meta (WhatsApp Business API, Facebook Messenger, Instagram Messaging): You must comply with Meta's WhatsApp Business Policy and Meta Platform Policy. Marketing messages must comply with opt-in requirements. Sending spam is strictly prohibited and may result in immediate account suspension.
  • TikTok Messaging API: You must comply with TikTok's Terms of Service and Developer Policies. Use for spam, harassment, or prohibited content is strictly forbidden.

5.4 Prohibited API Uses

  • Circumventing channel-level rate limits or message opt-out mechanisms
  • Sending unsolicited commercial messages (spam) to any end user
  • Scraping or harvesting user data in violation of applicable privacy laws
  • Reselling or redistributing API access to third parties without explicit written authorization
  • Conducting load testing without prior written approval

6. User Responsibilities

6.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are solely responsible for all content transmitted through the Service.

6.2 Prohibited Conduct

  • Using the Service to transmit illegal, defamatory, harassing, or abusive content
  • Attempting to gain unauthorized access to any part of the Service or its servers
  • Introducing viruses, trojans, worms, or other malicious code
  • Reverse engineering or attempting to derive the source code of the Service
  • Violating the privacy rights of your end customers
  • Violating any applicable local, national, or international law or regulation

6.3 End Customer Compliance

You are responsible for obtaining all necessary consents from your end customers before messaging them through the Service, in compliance with applicable anti-spam laws (including CAN-SPAM, GDPR, and local equivalents).

7. Intellectual Property

7.1 AtlaHub IP

The Service, including all software, interfaces, algorithms, documentation, and associated intellectual property, is and remains the exclusive property of Atla Hub Tech. Nothing in these Terms grants you any right beyond the limited right to use the Service as expressly set forth herein.

7.2 Your Data & Content

You retain all ownership rights to the data, content, and materials you submit to the Service ("Customer Data"). You grant AtlaHub a limited, non-exclusive, royalty-free license to process and store your Customer Data solely as necessary to provide the Service.

7.3 Feedback

If you provide feedback or suggestions regarding the Service, you grant AtlaHub a perpetual, royalty-free license to use such feedback for any purpose without compensation.

8. Confidentiality

Each party agrees to hold the other's Confidential Information in strict confidence and not to disclose it to any third party, except as required by law or with prior written consent. This obligation survives termination of the agreement for a period of three (3) years.

9. Data & Privacy

AtlaHub's collection and use of personal data is governed by our Privacy Policy, incorporated into these Terms by reference. To the extent you process personal data of your end customers through the Service, you act as the data controller and AtlaHub acts as a data processor on your behalf.

A Data Processing Agreement (DPA) is available upon request for GDPR compliance. Contact us at app.support@atlahub.tech to request a DPA.

10. Uptime & Service Level Agreement

AtlaHub targets a monthly uptime of 99.5% for the core platform, excluding scheduled maintenance windows (announced at least 24 hours in advance) and events outside our reasonable control, including third-party API outages from Meta and TikTok.

Enterprise plan Customers may be eligible for specific SLA terms and service credits as detailed in their Order Form. Contact our sales team for details.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ATLAHUB DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

ATLAHUB IS NOT RESPONSIBLE FOR THE AVAILABILITY, ACCURACY, OR CONTENT OF THIRD-PARTY SERVICES (INCLUDING META AND TIKTOK APIS). ANY DOWNTIME, POLICY CHANGE, OR RESTRICTION IMPOSED BY A THIRD-PARTY PROVIDER IS OUTSIDE ATLAHUB'S CONTROL.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ATLAHUB, ITS OFFICERS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ATLAHUB'S TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to defend, indemnify, and hold harmless AtlaHub and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your Customer Data; or (d) your violation of any third-party rights or applicable laws.

14. Termination

14.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial periods, except as required by law.

14.2 Termination by AtlaHub

AtlaHub may suspend or terminate your access immediately and without notice if: (a) you materially breach these Terms; (b) you fail to pay fees when due; (c) required by law; or (d) a third-party channel provider suspends your associated account.

14.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. AtlaHub will make your Customer Data available for export for 30 days, after which it may be permanently deleted. Sections 7, 8, 11, 12, 13, and 15 survive termination.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with applicable commercial law. Any disputes that cannot be resolved informally will be subject to binding arbitration or resolved in courts of competent jurisdiction in the territory where AtlaHub operates. Dispute resolution proceedings will be conducted on an individual basis only.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice within the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

We aim to respond to all legal inquiries within 5 business days.